First of all MCW Casino cares about the safety of its customers. Players from Bangladesh and other countries can be in the reliability of this online operator.

GENERAL PROVISIONS

As a data controller, we have a legal obligation under the gambling regulations to process players’ personal data in order to allow them to participate in games and provide them with additional services. This Privacy Policy explains what personal data we collect from players, why we collect it, and how we use it.

By registering a Player Account on the Website, you signify your acceptance of this Privacy Policy. If you do not agree to the terms of this Privacy Policy and do not wish to provide us with the personal information we require, please do not use this Website.

Please note that this Privacy Policy is an agreement between you and the Company. We may change this Policy from time to time. Although we will do our best to notify you of such changes, we encourage you to review this Privacy Policy regularly. Your continued use of the Website and/or its services will constitute your acceptance of the Privacy Policy.

THE INFORMATION WE COLLECT

The personal information we may request to be used and processed includes, without limitation:

  • Any information you provide to us when you fill out forms on our account registration pages and any other information you additionally provide through the Website or by email (e.g., first and last name, date of birth, email address, phone number);
  • Correspondence carried out with us via the Website, email, web chat or other means of communication;
  • The entire transaction history of the Player Account, whether through the Website(s) or other means of communication;
  • Website logs and their data, including traffic data, location data, browser/device data, web logs, activity logs and other traffic information recorded on our system;
  • Documents and evidence reasonably requested by us to verify your account, process deposits or withdrawals and conduct anti-fraud checks (at our own initiative or as required by applicable law). Such evidence may include passport scans, pay stubs, bank statements, etc.
  • Participating in surveys or any other customer evaluations that we may conduct from time to time.

HOW WE USE YOUR INFORMATION

We process the Personal Information we receive from you in order to provide our services. Specifically, we will use your information for the following purposes:

To process your bets and transactions. This includes your use of credit cards and online payment systems;

  • Providing you with gaming and other support services that you request on our Website;
  • Providing customer support such as assistance with setting up and managing your account;
  • Identifying and making necessary verification checks;
  • Providing registered players with information about our promotional offers or providing promotional information from our selected business partners, associates and affiliates (only if players have specifically agreed to receive such marketing materials)
  • (f) Compliance with legal obligations, including compliance with anti-money laundering (AML) and terrorist financing (CFT) laws;
  • Monitoring and investigating transactions to prevent fraud, abuse of terms, money laundering and other illegal or irregular gaming activity;
  • Analyzing customer trends by evaluating market research (participation in surveys is not mandatory and you can always opt out);
  • Conducting research and statistical analysis of aggregated data.

MARKETING COMMUNICATION

Unless you choose not to receive promotional materials, we may use your Personal Information, including your email address and telephone number, to send you marketing messages about products, services and promotions. This may include product and service information from our business partners, such as casino game providers.

Whenever you choose to stop receiving such marketing and promotional material, you can opt out of this in your player account settings or by contacting our customer service team.

In addition, please note that by accepting any contest prize or winnings from us, you consent to the use of your name and/or pseudonym for promotional and advertising purposes without additional compensation, except where prohibited by law.

OBTAINING PERSONAL INFORMATION

We will not collect any Personal Information about you without your knowledge. However, we may automatically collect certain information about you if you would provide such information through your use of our services and your interaction with us.

We may also lawfully obtain certain Personal Information from online merchants and service providers, such as fraud prevention companies. In addition, we reserve the right to engage third-party service providers to provide technical support to process your online transactions and source game content.

Please understand that we may be given access to any information you may provide to such vendors, service providers and third party e-commerce services. Rest assured that we will use and protect any personal information obtained in this manner as set forth in this Policy. Any information you provide will only be disclosed to third parties outside the Company in accordance with this Privacy Policy, and we will take all necessary steps to ensure that our agreements with third party service providers protect your personal information at all times.

DATA RECIPIENTS

We may share the information you have provided to us with other entities in our group of companies and our business partners. These companies include our parent companies, their parent companies and all subsidiaries of these respective companies, as well as other companies with which we do business and have necessary agreements. The processing of your information may be undertaken by the Company or another entity within our group of companies, which may use a third party to fulfill such processing needs.

Company employees, such as our Data Protection Officer, Anti-Money Laundering Officer, Payment and Anti-Fraud Analysts, Customer Service Agents, Customer Retention Team Members, VIP Player Managers, and other selected employees, also have access to your Personal Information in order to perform their duties and assist you.

Our employees who have access to or are associated with the processing of Player Personal Information have signed confidentiality agreements to respect the confidential nature of Player Information in accordance with applicable gambling, data protection and privacy laws.

In order to provide you with an effective service, we and/or our service providers may need to transfer your personal data from one country to another in the European Union and European Free Trade Association regions, as well as to some data processors that may be based outside of the European Economic Area. Therefore, by browsing the Website and communicating with us electronically, you acknowledge and agree to our (or our suppliers or subcontractors) processing of your data in those countries. We will always make every effort to ensure that your information and data is handled securely and in accordance with this Privacy Policy.

TRANSFERRING DATA TO THIRD PARTIES

We do not sell or rent your personal information to third parties.

We may disclose your personal information if required to do so by law, regulation or other legal subpoenas or warrants. We may also disclose your personal information to a regulatory or law enforcement agency if we believe it is necessary to protect the legitimate interests of the Company, its customers or any third party.

Personal information will only be disclosed to third parties in the following circumstances:

  • If we are required by law to do so;
  • If the Website needs to share data with its payment systems to facilitate payment transactions in accordance with their privacy policies;
  • In order to comply with our legal and regulatory duties and responsibilities to relevant licensing and regulatory authorities, as well as all duties and responsibilities arising under any other applicable law and any other applicable regulatory authorities in other jurisdictions;
  • When the Company believes that disclosure is necessary to protect the safety of the Company or a player, or the safety of others, to investigate fraud or to respond to a government request;
  • When our marketing service providers require the data to perform their tasks;
  • Any other third party with the player’s prior consent to do so.

We use third-party data processors to process limited personal data on our behalf. Such service providers support the Website, especially with respect to website hosting and management, marketing, analytics, website enhancements, and sending email newsletters. We ensure that the transfer of Personal Data to the recipient complies with applicable data protection laws and that the processor is subject to the same obligations as we are subject to under the relevant Service Agreement.

Our websites may also include social media features (e.g., “Share” or “Like” buttons). Such features are provided by third-party social media platforms such as Facebook. If data is collected in this way, its processing is governed by the privacy policies of the relevant social media platforms.

In addition to the foregoing, we may also disclose personal information if we acquire any new businesses. If the Company undergoes any changes to its structure, such as a merger, acquisition by another company or partial acquisition, it is most likely that our customers’ personal information will be included in the sale or transfer. As part of our Policy, we will inform our players by email before affecting such transfers of personal data.

Please note that our content may link to third-party websites to provide relevant links. We are not responsible for such external content, which may contain separate privacy policies and data processing disclosures.

DATA RETENTION

As stated in our Terms and Conditions, you and MCW Casino may decide to close your Player Account at any time. Once your account has been closed, we will retain your personal data on record for as long as required by law. The data will only be used if it is required by the competent authorities in connection with queries about financial and fiscal records, fraud, money laundering or investigations into any other illegal activities.

We may also store anonymous derivatives of your data to improve our content and marketing communications where automated decision-making is not involved.

You should note that under anti-money laundering regulations in the licensed gaming jurisdictions in the European Union, we are required to retain the player personal data provided at the time of registration, and any data submitted during the Player Account transaction period, for a minimum period of five years from the last transaction or account closure. Therefore, deletion requests prior to the expiration of this period cannot be granted.

SECURITY OF YOUR DATA

We hereby acknowledge that when collecting and processing your Personal Information for the purposes of managing your Player Account, we are bound by strict legal provisions for the protection of personal data.

Consequently, we endeavor to protect your Personal Information and to respect your privacy in accordance with best business practices and applicable regulations. We are committed to providing a secure service to players, and we will take all reasonable precautions to ensure that all data you have provided to us remains secure.

Player Accounts can only be accessed using a unique player ID and password. You can also set up two-factor authentication (2FA) as additional security against unauthorized use of your account. It is your responsibility to keep your registration information confidential and ensure that it cannot be accessed by another person.

YOUR RIGHTS

The Data Protection Act gives you, as a data subject, certain rights under certain circumstances. Under the law, you have the right to:

  • Request access to your personal data – this means that you have the right to request a copy of the personal data we keep about you, free of charge;
  • Request correction of your personal data – this means that if any personal data we keep about you is incomplete or incorrect, you have the right to have it corrected. Keep in mind, however, that we may need to provide evidence and documentation (such as proof of identity or proof of address) to support your request. It may be denied because of our legal obligations;
  • Request deletion of your personal data – This means that you can request that your personal data be deleted if we no longer have a legitimate reason to continue processing or retaining it. Please be aware that this right is not absolute, which means that we cannot grant your request if we are legally obliged to retain the data or when we have reason to believe that retention of the data is necessary for us to defend ourselves in a legal dispute;
  • Object to the processing of your personal data if we rely on our legitimate interests (or those of a third party) to process your data and you believe that our processing of your data in this way affects your fundamental rights and freedoms. However, in some cases, we may demonstrate that we have a valid legitimate reason for processing your data that may override your rights and freedoms. You can raise your objections to the processing of your personal data based on the above-mentioned legitimate company interests by contacting our support specialists;
  • Request restriction of the processing of your personal data – You can ask us to temporarily suspend the processing of your personal data in one of the following scenarios: 
  • when you want us to establish data accuracy, 
  • when our use of the data is unlawful but you do not want us to delete it, 
  • when you need us to retain your data even though we no longer need it in order for you to establish, exercise or defend legal claims, or 
  • when you have objected to the use of your data, but we need to check whether we have a prevailing legal basis for using it;
  • Request the transfer of your personal data (i.e. data portability) – this means that you can ask us to provide you with certain data that we process about you so that you can transfer it to another controller. This right only applies to data obtained through automated means that you originally gave us consent to use, or when we used the data to fulfill our contractual obligations with you;
  • Withdraw your consent at any time when we rely on your consent to process the data – “Withdrawal” or withdrawal of your consent will not affect the lawfulness of the processing that we do, as long as you do not withdraw your consent. Withdrawing your consent means that you no longer want us to process your data in this way in the future. This means that you can no longer consent to us providing you with certain services (e.g. marketing). You can withdraw your consent at any time via your account profile settings on the website;
  • File a complaint with a supervisory authority;
  • To exercise your rights as described above, we may need to request specific information about you to help us confirm your identity. This is a security measure to ensure that we are confident that the person to whom we disclose your personal information is, in fact, you.
  • We will do our best to respond to all legitimate requests within one month of your request. If your request is particularly complex or if you have made multiple requests over a period of time, it may take us a little longer. In that case, we will notify you of the extension.

CONTACTING US

You may always contact us regarding this Policy if you wish to:

  • Confirm the accuracy of the personal information we have collected about you;
  • Request how we use your personal information;
  • Prohibit future use of your information for direct marketing purposes;
  • Update or correct any information you have provided to us (in such cases, you must provide any evidence we may reasonably require to make such changes). Please note that it is illegal to give us false information about you, and it is your responsibility to ensure that we are always updated with your correct information.
  • Right to Withdraw Consent. Where we rely on your consent to process personal data, you have the right to withdraw your consent at any time.

COOKIE POLICY

When you visit the Website, our system automatically collects information about your visit, such as your browser, IP address and referring website. This collection may be done in conjunction with our platform providers and partners. We may receive general demographic or usage data about visitors to our Website from them. We do not automatically use the information collected to identify you personally without obtaining additional consent.

We use cookies and similar tracking tools to collect the information in question. Cookies are small text files that are stored on your computer or equipment when you visit our Web pages. Some cookies are necessary for the operation of the Website; others enhance your Website and help us provide better services. Below are the types of cookies we use and their purposes.

Mandatory cookies: provide navigation and basic website functions, such as accessing sections of the Website.

Functionality cookies: allow us to analyze your use of the Website and your choices on the Website (such as your session key, language or region) so that we can store these settings and offer you a more personalized experience.

Advertising cookies: allow us to evaluate how effective our content marketing is. These cookies are provided by our partners to track website visits and sign up new players from advertising. We do not share your personal information (such as your name or email address) with affiliate partners, except for site visit data collected directly by these advertising cookies. However, your website visit data may be linked to other personal information collected through other vendor sources. The latter external data processing is governed by the privacy notices and policies of these third-party providers.

In addition to the foregoing, we use a number of third-party service providers who also set cookies on this Website in order to provide the services they provide to us. Such services include, but are not limited to, helping us improve your experience by tracking your activity on the Website, measuring the effectiveness of the Website and the effectiveness of our marketing campaigns.

Most online browsers automatically accept cookies. If you wish, you can block some or all cookies or delete cookies that have already been set by changing your browser settings. However, we recommend that you do not block or delete cookies, as this may limit your use of our Website.